What’s your name, what do you do at Neurocore, and how long have you worked here?
My name is Eva Kool, and I am currently an Insurance Specialist at the Neurocore corporate office. I started working in the Brain Performance Centers as a Client Advocate almost 3 years ago and have collaborated with a variety of different colleagues and departments in order to ensure the highest level of care for our clients.
Tell us about a rewarding experience you had at Neurocore.
When moving to the insurance department, I learned the unfortunate truth of how difficult it can be for clients to obtain access to affordable non-pharmacological mental health care, and since discovering this I have tried every day to help patients gain access to our treatment. By far, the most rewarding experiences I’ve had while at Neurocore have been helping to obtain authorizations and pre-certifications for treatment, and putting these in place – allowing more individuals to experience our program. In the insurance department, we have also been working diligently with insurance companies to encourage them to cover neurofeedback and consider non-prescription alternatives, which would make Neurocore even more accessible to potential clients.
What’s the most interesting thing you’ve learned from working here?
I think that one of the most interesting things that I’ve learned from working at Neurocore is the amount of behind-the-scenes work and dedication that goes into making sure our clients have the best possible experience. It is fascinating how many different people are contributing to each client’s experience. It starts with educating them on who we are and how we can help, to answering questions, providing insurance information, scheduling appointments, designing program materials, and all of this is before a client even shows up for their initial assessment! Working for a company that is on the frontier of some of the most advanced mental health treatment options, there is no shortage of interesting things that I have learned – but the commitment of my coworkers and colleagues is by far the most interesting.
If you could travel to anywhere in the world, where would it be and why?
If I could travel anywhere in the world, I think it would have to be Patagonia (which is a region in South America shared by Argentina and Chile). I spent two months living in Argentina back in 2015, but was located in Buenos Aires and never had the chance to make it across the country to one of the most beautiful regions of South America. Not only does Patagonia feature the amazing Andes Mountains, but it’s bordered by both the Pacific and Atlantic Ocean. I love hiking, camping, and anything outdoors so a trip to Patagonia would be the experience of a lifetime!
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